The Vacation Rental Guest Journey Guide
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"A seamless guest experience hinges on thoughtful communication. By carefully considering automated versus manual touchpoints, vacation rental managers can deliver essential information without overwhelming guests, ensuring they can fully relax and enjoy their stay."
Kris Maichle, President
Hodnett Cooper Vacation Rentals
"Untangling the complexities of multiple guest journeys felt overwhelming until we partnered with B2 Collaborative. By leveraging our existing tools to create a unified strategy, we were able to implement changes quickly... which has been instrumental in maintaining guest satisfaction as our business footprint grows."
Brandon Talcott, Sales and Guest Relations Manager
Scenic Stays
"Blending modern technology with a personal touch not only sets us apart from the competition but helps to create unforgettable guest experiences and encourages guests to return time and again."
Glen Kaiser, Founding Partner
Kaiser Vacation Rentals
The Ultimate Guest Journey Checklist
An effective vacation rental guest journey framework has the power to enhance the guest experience, improve repeat booking rates, and create operational efficiencies.
Our detailed framework teaches you guiding principles for customizing the guest journey to your specific rental portfolio and best practices for designing and operating a sustainable guest communication plan.
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- Stand out from the competition with a curated guest journey
- Generate incremental revenue from gap night sales, amenity upsells, and more
- Leverage your current tools and technology to reach your guests
- Design a sustainable communication plan that improves guest retention
- Reach your guests with the right message at the right time, from pre-arrival to post-departure
- Learn and apply industry best practices to set your business apart as the market leader